Policies & Warranties

No replacements will be made without your copy of the receipt.

If you plant:

Auburn Oaks will replace all outdoor trees, shrubs, and evergreens at half the purchase price for one full year from the date of purchase.

If Auburn Oaks plants:

We replace all outdoor trees, shrubs, and evergreens at 100% of the purchase price for one full year from the date of purchase. 

Garden Art and accessories:

Auburn Oaks will provide a cash refund withing 30 days from the date of purchase.

No warranty extended to ground covers, roses, perennials bedding plants, house plants, and Bonsai.

The customer is responsible for proper plant care, proper planting, negligence, mechanical damage, storm damage, proper watering practices, weed killer or improperly applied insect sprays and fertilizers, insect and disease damage, or if the plant is transplanted again after the original transplant. 

Plant warranty limited to one replacement. If plants of kind and size are not in stock at the time of request for a replacement, a store credit will be issued towards purchase of other plants. 

There is NO RETURN OF BULK GOODS. 

Auburn Oaks is not responsible for damage to underground pipes, wires or other underground obstructions.